Surcharges for changes or cancellation will depend on the specific conditions of each ticket or rate and how far in advance they are made.

General conditions

  • When admitted, changes or cancellation may be made up to 2 hours before the scheduled departure time.
  • Surcharges for changes or cancellation are applied to the baseline rate, taking no special rates, promotions or discounts into account.
  • Tickets may be changed for the first time, or cancelled, free of charge, if done at least 48 hours before the scheduled departure time.
  • Alsa Plus customers may change or cancel tickets free of charge up to 2 hours before the scheduled departure time.
  • No changes may be made to regional tickets for routes in Asturias and Cantabria.

Changes

  At least 48 hours in advance 48-24 hours in advance Less than 24 hours in advance
1st change Free of charge 10% 15%
From the second change 20% 20% 30%

 

No surcharge is applied for making changes to tickets for international routes.

Cancellation

Cancellation charge At least 48 hours in advance 48-24 hours in advance Less tahn 24 hours in advance
No prior changes Free of charge 20% 30%
From the first change
(national routes only)		 20% 30% 40%

If you do not find what you are looking for, contact us (in Spanish)