What should I do if my bus arrives or departs in the middle of the night?

The station closes at 01:30 AM, so you cannot wait inside after that time. If your bus leaves very early (e.g., 05:00 AM), the outside area has surveillance and there is a 24-hour taxi rank right at the main entrance for safe late-night transfers.

How is the station laid out so I don’t get lost?

The terminal is organized into two levels: the upper lobby is for ticket sales and the shopping area, while the lower lobby focuses on dining services and access to the bus platforms.

Where can I charge my phone if there are no free sockets in the waiting area?

In addition to the charging towers in the waiting area, if you travel on an Alsa Supra or Confort class bus, you will have USB connectors or individual sockets at your own seat throughout the journey.

Can I bring a bicycle or an electric scooter?

Yes, both are allowed in the bus trunk. For electric scooters, in 2026 it is mandatory to have a circulation certificate and an identification label. Like bicycles, they must be folded or packed and the corresponding supplement must be paid when buying the ticket.

How can I bring my bicycle or surfboard?

Alsa allows the transport of sports equipment for a supplement (approx. €5-€10 depending on the route). You must check it in as special luggage, it must be packed (in a specific bag or box), and you must be at the platform 15 minutes before departure to place it in the trunk.

What should I do if I lose an item on board or at the station?

If you lost it at the station, go to the Information. If the item was left on the bus, you must contact the transport company directly. Unclaimed items after 4 weeks are sent to the municipal Lost and Found Office.

How can I request assistance if I am traveling with reduced mobility?

You must request the assistance service (PRM) at least 48 hours in advance through the website or phone of the company you are traveling with. The station has elevators and ramps connecting both levels to facilitate your access to the platforms.

How do I know which platform my bus leaves from?

You should check the digital screens located on both levels of the terminal. Platforms are usually divided by companies or destinations: the lower lobby gives direct access to the bay area, where each door indicates the platform number.

Madrid Sur Station:
All buses, services & deals

Public transport connections

Madrid South Station (Estación Sur), located in Méndez Álvaro, is the terminal with the highest traffic volume in Spain. Its intermodal design allows for a direct and efficient connection to the Metro network, Renfe Cercanías (commuter trains), and urban buses, facilitating access to any point in the capital within minutes.

Metro and urban bus

Madrid Metro and Transport Hub

The "Méndez Álvaro" Metro station is integrated into the same complex and offers access to one of the most strategic lines:

Line 6 (Circular): Connects directly with key nodes such as Atocha Station, Nuevos Ministerios, Moncloa, and Avenida de América.

Urban Bus (EMT):

Outside the station (Calle de Méndez Álvaro and Calle del Retama) are the stops for various lines connecting with the historic center and peripheral neighborhoods:

Line 102: Connects the station with Atocha and the El Pozo neighborhood.
Line 152: Service linking Méndez Álvaro with the Felipe II (Goya) area.
Lines 113 and 148 : Facilitate access to the Ciudad Lineal districts and Plaza de Callao respectively.

Recommended App: We advise downloading Tarjeta Transporte Público or App EMT Madrid to plan journeys in real-time and check arrival schedules.

Connection with the airport

Transferring to Madrid-Barajas Airport (MAD) from the South Station is fast thanks to the direct rail connection:

Commuter Train (Line C-1): This is the most convenient option. It directly connects Méndez Álvaro with Airport Terminal T4 in approximately 25 minutes.
Metro (Line 6 + Line 8): Take the L6 to Nuevos Ministerios and transfer there to the L8, which stops at all terminals (T1-T2-T3 and T4).
Taxi: There is a large official taxi rank on the main access floor, operational 24 hours a day.

Car rental

As a major transport hub, South Station has a wide range of car rental options for travelers wishing to continue their journey privately.

Available companies

Inside the station: You will find Avis, Budget, Europcar, and Enterprise counters located on the commercial floor.
Station surroundings: Various local agencies and parking for "carsharing" services (Zity, Share Now) operate around Calle de la Retama.

Mobility Tip: If you are renting a car, check if the pick-up office is located on the ground floor or in the complex's underground parking.

Madrid South Station Bus Information: Schedules, Destinations and Contact

The station is located at Calle de Méndez Álvaro, 83. It is the main departure point for international services and routes to the south, east, and west of the peninsula.

Station hours

Every day: 06:30h – 01:30h

Restricted access during the early morning hours.

Main destinations from this station

National: Seville, Malaga, Granada, Valencia, Alicante, Barcelona, Extremadura and Galicia.

International: Paris, Lisbon, Porto and Brussels.

Practical information

Parking: Public parking with more than 1,000 short-stay spaces.

Available Station Services

Shopping Center: Wide range of fashion, accessories, telephony, and pharmacy stores on the main floor.
Luggage storage: Automatic luggage storage service located near the ticket offices.
Gastronomy: Great variety of restaurants, bars, cafes, and fast food outlets.
VIP Lounges: Some companies have private waiting rooms for superior class travelers.
ATMs and Bank: Presence of cash machines (ATM) from multiple banks and currency exchange service.

Accessibility: 100% accessible station with elevators, ramps, and traveler support staff.
Security: National Police station and permanent surveillance service throughout the premises.
Customer Service: General information counters and centralized ticket sales points.
Taxis: Large official taxi rank outside the main floor.
WiFi: Free internet connection available in the terminal waiting areas.

Where to buy your ticket

→ On www.alsa.es.

→ In the Alsa App.

→ At the South Station ticket offices and self-service machines located in the central area.

Payment methods

Credit or debit card (Visa, MasterCard, American Express).
Alsa Plus Wallet.
PayPal (web and app only).
Apple Pay (app only).
Alsa Plus Balance.
Cash (at station ticket offices and self-service machines; on bus only for permitted routes).

Passes and vouchers that can be used to buy tickets to the airport

Abono Único (Single Pass)

Unlimited trips for 30 days for hundreds of destinations (personal).

Bono 10 (Pay 6 + 4 Free)

Non-nominative, can be shared, and valid for 1 year.

Regional Voucher

Travel within your community with discounts starting from 40%.

YOUTH Monthly Pass

Personal and non-transferable flat rate for young people aged 15 to 26.

ADULT Monthly Pass

Personal option for recurring trips for those over 26 years old.

Free CHILD Voucher