What should I do if my bus arrives or departs in the middle of the night?

The station closes at 23:30h, so you cannot wait inside after that time. If your bus leaves very early (e.g., 05:00 AM), the outside area has surveillance and there is a 24-hour taxi rank right at the main entrance for safe late-night transfers.

How is the station laid out so I don’t get lost?

The terminal is organized into two levels: the upper lobby is for ticket sales and the shopping area, while the lower lobby focuses on dining services and access to the bus platforms.

Where can I charge my phone if there are no free sockets in the waiting area?

In addition to the charging towers in the waiting area, if you travel on an Alsa Supra or Confort class bus, you will have USB connectors or individual sockets at your own seat throughout the journey.

How can I bring my bicycle or surfboard?

Alsa allows the transport of sports equipment for a supplement (approx. €5-€10 depending on the route). You must check it in as special luggage, it must be packed (in a specific bag or box), and you must be at the platform 15 minutes before departure to place it in the trunk.

What should I do if I lose an item on board or at the station?

If you lost it at the station, go to the Information Point. If the item was left on the bus, you must contact the transport company directly. Unclaimed items after 4 weeks are sent to the municipal Lost and Found Office.

How can I request assistance if I am traveling with reduced mobility?

You must request the assistance service (PRM) at least 48 hours in advance through the website or phone of the company you are traveling with. The station has elevators and ramps connecting both levels to facilitate your access to the platforms.

How do I know which platform my bus leaves from?

You should check the digital screens located on both levels of the terminal. Platforms are usually divided by companies or destinations: the lower lobby gives direct access to the bay area, where each door indicates the platform number.

Buses with connection to Geneva Airport

Public transport connections

Vitoria-Gasteiz Bus Station is a modern and sustainable infrastructure located in Plaza de Euskaltzaindia. Situated in the Lakua neighborhood, it acts as an advanced mobility hub connecting the city center and the main administrative areas with the rest of the Basque Country and national routes in northern Spain.

Tram and urban bus

Euskotren Tranbia (Tram)

The station has a tram stop right outside, allowing quick and ecological access to the heart of the city:

Euskaltzaindia Stop: The lines passing through this stop connect directly to the center (Angulema) and other peripheral neighborhoods like Ibaiondo and Abetxuko.

Urban Bus (TUVISA):

Several lines of the urban network stop in the vicinity of the terminal, facilitating internal mobility:

Line L2 (Peripheral): One of the most important, as it circles the city connecting the outer neighborhoods.
Line L4: Connects the station area with the center and the Mariturri area.
BEI (Smart Electric Bus): The new rapid electric transport system has a stop nearby, offering a high-frequency connection.

Recommended App: We advise you to download the Vitoria-Gasteiz en bus (VG Bus) app to check arrival times in real time and plan your urban routes.

Airport connection

Vitoria has its own airport and an excellent road connection with Bilbao International Airport:

Vitoria Airport (VIT - Foronda): Located a few kilometers away, there is a shuttle bus service connecting the station with the airport on flight operation days.
Bilbao Airport (BIO): Alsa offers services that facilitate the connection from Vitoria to Bilbao, from where the direct line to the airport departs (Bizkaibus A3247).
Taxi: The station has an official taxi rank available 24 hours a day at the main entrance of the building.

Car rental

Vitoria-Gasteiz is a strategic point for visiting the Rioja Alavesa or the natural parks of Álava, so the car rental offer is extensive.

Available companies

Station surroundings: You will find offices of international agencies such as Avis, Hertz, and Europcar located in premises near the terminal and in the Lakua area.
Train Station (Dato): Located in the center, it has additional car rental counters.

Mobility tip: If you are going on a gastronomic route through the wineries of Álava, renting a car at the station is the most flexible option, as it allows a direct exit to the A-1 highway and the AP-68.

Vitoria Bus Information: Schedules, Destinations and Contact

The terminal is located in Plaza de Euskaltzaindia, 2. Its building stands out for its energy efficiency and its large glass lobby that facilitates traveler orientation.

Station hours

Every day: 06:00h – 23:30h

Open according to national long-distance service operations.

Main destinations from this station

National: Madrid, Bilbao, San Sebastián, Pamplona, Logroño, Burgos, Santander, and Barcelona.

Regional: Miranda de Ebro, Haro, Laguardia, Salvatierra, and various villages in the Cuadrilla de Álava.

Practical information

Parking: Large capacity underground parking under the station itself.

Services available at the station

Main Lobby: Open, air-conditioned space with waiting areas and LCD information screens.
Lockers: Automatic luggage locker service available on the boarding platform level.
Gastronomy: Cafeteria-restaurant, food shops, and 24h vending machines.
WiFi: Free internet connection for travelers in the terminal building.
ATMs: Automated teller machines located in the main lobby.

Accessibility: 100% accessible station with ramps, elevators, and toilets adapted for PRM.
Security: Permanent surveillance by security personnel and camera systems.
Customer Service: Official Alsa ticket sales and information counters.
Taxis: Official rank located right at the terminal exit door.
Bicycles: Bicycle loan point and secure parking outside.

Where to buy your ticket

→ At www.alsa.es.

→ On the Alsa App.

→ At the ticket offices and self-service machines at Vitoria-Gasteiz station.

Payment methods

Credit or debit card (Visa, MasterCard, American Express).
Alsa Plus Wallet.
PayPal (web and app only).
Apple Pay (app only).
Alsa Plus Balance.
Cash (at station ticket offices and enabled self-service machines).

Vouchers and passes available

Single Pass

Limited trips for 30 days for hundreds of destinations (personal).

Bono 10 (Pay 6 + 4 Free)

Non-nominative, can be shared, and valid for 1 year.

Regional Pass

Travel through the Basque Country with special discounts for Alsa users.

YOUTH Monthly Pass

Personal and non-transferable flat rate for youth aged 15 to 26.

ADULT Monthly Pass

Personal option for recurring trips for those over 26 years old.

Free CHILD Pass

No-cost travel for children aged 0 to 14 (Personal).

Useful information before traveling

Check in

Check in

Arrive at the station 1 hour before
the check in of your trip.

Luggage

Luggage

Includes a small hand accessory and a suitcase in the trunk according to your fare.

Basic (20kg), Flexible (25kg) or Super Flexible (30kg).

Other information

Tickets

Check all information about your luggage and pet.

Routes

Vitoria/Gasteiz - Barcelona
Vitoria/Gasteiz - Burgos
Vitoria/Gasteiz - Madrid
Vitoria/Gasteiz - San Sebastián/Donostia
Vitoria/Gasteiz - Zaragoza

Barcelona - Vitoria/Gasteiz
Burgos - Vitoria/Gasteiz
Madrid - Vitoria/Gasteiz
San Sebastián/Donostia - Vitoria/Gasteiz
Zaragoza - Vitoria/Gasteiz

Trips to Hendaye
Trips to Irun
Trips to Palencia
Trips to Pamplona
Trips to Salamanca
Trips to Saint-Jean-de-Luz

Connection with airports
Connection with Santander station
Connection with Palencia station

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