Buses to San Sebastian: Compare all routes & best deals

Q: What documentation do I need to travel by bus?

To travel, you need to present your ticket (digital or printed) and the identification document you used to identify yourself as a passenger at the time of purchase. If you have applied any discount to the purchase, you must present the corresponding supporting documentation.

Q: How and where can I buy my Alsa ticket?

Online. Through the official Alsa website (www.alsa.es) or its mobile app. At bus stations where Alsa has a ticket office and/or self-service ticket machines.

Q: How far in advance can I buy my Alsa ticket?

Generally, you can buy your ticket up to 6 months in advance . For high-demand routes (holidays, long weekends), it’s recommended to buy it as far in advance as possible to secure your seat and also benefit from better prices.

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Stations

San Sebastian bus station

San Sebastián (Donostia) station is presented as a cutting-edge infrastructure and a model of intermodality in the Basque Country, integrating road transport, the national railway network, and the cross-border commuter system under a single hub.

Location: Federico García Lorca Pasealekua, 1, 20012 San Sebastián, Gipuzkoa, Spain.
National and international axis (ALSA): Operations center for numerous long-distance routes connecting the Gipuzkoan capital with destinations across Spain and Europe.
Railway intermodality: Strategic location next to the Donostia train station, providing easy access to the Renfe Cercanías C1 line and Long-Distance services.
Euskotren connection (Topo): Direct link with lines E2 and E5, which serve as the backbone for communication with Hendaye, Irun, and Lasarte-Oria.
Urban and regional transport: Integration with the local system through lines 17, 24, and 37, in addition to an extensive bus network connecting with the province's municipalities.

FAQs

What documentation do I need to travel by bus?

To travel, you need to present your ticket (digital or printed) and the identification document you used to identify yourself as a passenger at the time of purchase. If you have applied any discount to the purchase, you must present the corresponding supporting documentation.

How much luggage can I carry with Alsa? Is it possible to check in extra luggage?

You can carry one suitcase or backpack of up to 20 kg for free. If you need to add extra luggage, you can add up to 25 kg in a single item, starting from €5 per journey.

Additionally, inside the bus, you can carry one small accessory or handbag for free, which must fit in the overhead compartments above the seats.

Can I take bicycles on the bus? How much does it cost?

Yes, you can take bicycles on the bus. This service has a supplement of €10. Bicycles must be packed in a bag suitable for transport. We recommend that the front wheel of the bicycle be disassembled and packed in the bag.

Cardboard box packaging will not be accepted, only transport bags. We have bike covers available for only €15; ask at the ticket office of your nearest point of sale. Remember to arrive at least 15 minutes before departure. Check all the details.

Can I travel with my pet on the buses? Under what conditions?

Yes, pets can travel on the bus, on Comfort and Supra buses, but they cannot travel on double-decker buses.

The animal must travel in its own carrier in the bus's luggage hold. Check for more details about the conditions.

Are there services for people with reduced mobility? Do I need to book the space in advance?

Yes, there are buses that offer adapted spaces for people with reduced mobility in wheelchairs (PMRSR).

It is necessary to book these spaces more than 36 hours in advance to ensure their availability. Check all the details .

How and where can I buy my Alsa ticket?

Online. Through the official Alsa website (www.alsa.es) or its mobile app.

At bus stations where Alsa has a ticket office and/or self-service ticket machines.

How can I pay for my bus ticket with Alsa?

At Alsa, we offer various payment options that may vary depending on the amount and the service.

Generally, you can always pay with a credit/debit card and with your Alsa Plus balance through all our sales channels (website, app, ticket offices, and self-service machines).

Additionally, you can also pay with cash at our ticket offices and at most of our self-service machines. On our online channels, we often accept payments with Apple Pay, PayPal, and Bizum.

How far in advance can I buy my Alsa ticket?

Generally, you can buy your ticket up to 6 months in advance. For high-demand routes (holidays, long weekends), it's recommended to buy it as far in advance as possible to secure your seat and also benefit from better prices.

Do I need to print my bus ticket to travel?

It's not necessary to print your ticket. Alsa allows you to travel by presenting your ticket in digital format on your mobile device (phone or tablet).

¿Cómo puedo cambiar o anular un billete?

The possibility of changing or canceling a ticket, as well as the conditions and possible charges, depend on the fare you purchased.

You can manage changes and cancellations through the Alsa website, the mobile app, at ticket offices, or by calling customer service.

What do I do if I have a problem with my ticket?

If you have a problem with your ticket (for example, you didn't receive it, there was an error in the information, etc.), we recommend:

Check your spam/junk mail folder.
Go to the Manage Your Ticket section on the Alsa website.
Contact Alsa customer service.

What happens if I'm late for the bus? Do I lose my ticket?

Yes, if you arrive late for the bus and it has already departed, you lose the right to travel with that ticket and you won't be entitled to a refund. It's essential to be at the station or bus stop with enough time.

If you're not going to arrive, change or cancel your ticket. Many Alsa tickets can be changed or canceled up to two hours before departure. If you're an Alsa Plus member, you have better change and cancellation conditions .

How early should I arrive at the station/bus stop to travel?

It is recommended to arrive at the station or bus stop 15 minutes before departure time. For international routes or during peak periods, it is advisable to arrive 30 minutes before departure time.

What happens if my bus is delayed?

We regret that our service did not meet your expectations and understand how annoying it can be when schedules are not met as planned.

Although we make every effort to maintain our schedules, sometimes external factors such as traffic or the number of stops can affect transit and arrival times.

If the delay is significant or due to a reason for which Alsa is responsible, please let us know through our contact channels and we will get in touch with you.

What happens if my bus is canceled?

The suspension or cancellation of your trip is not something that usually happens, but it is true that there may be specific and exceptional situations where it may occur.

If your bus is canceled, Alsa may have contacted you to inform you of this and how to proceed. If not, and your trip has been canceled, please contact us through Customer Service so we can help you immediately.

Can I earn points and get discounts and special offers if I travel frequently with Alsa?

Yes, we have a loyalty program called Alsa Plus . By joining, you can:

Earn points for every ticket you purchase.
Redeem those points for discounts on future tickets or for free tickets.
Access exclusive offers and promotions.
Free ticket changes and cancellations.

What do I do if I lose something during the bus trip?

You must contact us as soon as possible using the lost & found goods form , providing all the details of your item and where you lost it. We will do our best to find it and will contact you with all the information we have so you can recover it!

How can I contact Alsa from Spain or abroad?

You can contact Alsa through our contact forms . We'll answer all your questions and resolve any issues you may have.