ALSAPASS terms and conditions
Users of the Bono ALSAPASS travel pass are required to read and accept the following conditions:
Definitions.- The term ALSAPASS customer refers to all persons acquiring the ALSAPASS travel pass under the conditions detailed here. ALSA refers to all companies using the name "ALSA" in their passenger transport services.
The purchase of the ALSAPASS Voucher allows its holder to purchase ALSAPASS tickets and travel for 7 days, 11 days or 15 consecutive days on all routes or transportation services of ALSA.
ALSAPASS travel passes are available only through www.alsa.es (not enabled for phones or mobile devices), and are personal and non transferable. May not be combined with other offers or promotions. ALSAPASS travel passes may be annulled if not used. In this case, ALSA will reimburse the full price of the selected ALSAPASS. No handling costs are added when using ALSAPASS to redeem travel tickets. Neither ALSAPLUS+ account points or the ALSA Prepaid Card may be used to purchase the ALSAPASS travel pass. After buying your ALSAPASS travel pass, you will receive an SMS with your ALSAPASS code. This SMS code is free of charge. You can then use the code to redeem tickets to travel 7 or 11 or 15 consecutive days, depending on the option chosen.
ALSAPASS tickets.- Using your ALSAPASS travel pass you can buy ALSAPASS tickets for travel under the conditions applying to the corresponding ticket and Transport Legislation. Using your ALSAPASS to pay for these transport services is equivalent to holding a ticket. Price of tickets redeemed using ALSAPASS: €0. Where to buy ALSAPASS: website only (not enabled for phones or mobile devices). ALSAPASS may be used only to buy one-way tickets priced at less than €80 (excluding Supra, Supra Economy, and Premium Classes). Tickets are personal and non transferable and will only be issued for the holder of the ALSAPASS travel pass. Tickets bought using the ALSAPASS cannot be changed or cancelled. When taking ALSA buses, ALSAPASS holders will be required to show their booking reference and ID. ALSAPASS users may buy up to 3 tickets per day, providing they are for different routes. ALSAPASS may not be used for return trips in the same day. ALSAPASS is valid for adult tickets only. Valid for all long-distance and regional tickets sold through the ALSA website*. It is not available to acquire the same route (Origin / Destination) within the same ALSAPASS Pass. Not valid for international routes.
Validity.- ALSAPASS travel passes are valid for 7 or 11 or 15 days. ALSA GRUPO, S.L.U. reserves the right to cancel ALSAPASS travel passes when used fraudulently. In this case, no reimbursements will be made.
Applicable Law and Jurisdiction. – This Contract is applied and shall be interpreted under the terms of Spanish legislation. For any disputes arising with regard hereto, the parties, expressly waiving any other forum to which they may have recourse, agree to be bound by the decisions of the Courts and Tribunals of the place where the user is resident.
*Promotion not applicable to services offered under the terms of Art. 77 of the Land Transport Act, jointly with and/or by ALSA partners