For safety reasons, you must travel with a companion over 16 years of age if you need assistance to:

• Communicate or understand instructions from staff regarding safety.
• Eat, drink or go to the toilet during the trip.
• Switch from a wheelchair/scooter to a seat.
• Go up or down steps.

In any case, the companion must have the corresponding ticket and remain with the passenger they are assisting for the entirety of the journey.

What is an assistance dog?

An assistance dog is defined as one that, having successfully completed a selection and training process at a specialised and officially recognised entity, has acquired the necessary skills to provide service and assistance to a person with a disability. Therefore, only officially accredited assistance dogs are allowed to travel on board the bus.

The following are considered assistance dogs:

• Guide dogs for people with visual impairments.
• Hearing dogs for people with hearing impairments.
• Dogs for people with Autism Spectrum Disorder (ASD).
• Service dogs for people with physical disabilities.
• Medical alert dogs for people with diabetes, epilepsy, or other medical conditions.
• Assistance dogs in training.

Important: therapy or emotional support dogs.
In Spain, emotional support or therapy dogs are not legally considered assistance dogs, as specified under applicable regulations (Article 3 of Law 7/2023 of 28 March). Their transport is governed by the general rules for pet transport. You can check the full conditions here .

Travel conditions and onboard comfort

• Free of charge: your assistance dog travels free of charge, and no prior seat reservation is required for them.
• Onboard location: the dog must travel by your side in the passenger cabin, sitting quietly at your feet throughout the journey (without occupying a seat or travelling in the luggage compartment).
• Mandatory identification: the dog must wear a leash at all times, as well as a visible official harness or badge.
• Hygiene and health: your dog must travel in an optimal state of cleanliness and free from external parasites (such as fleas or ticks), always complying with the health conditions that you can consult here .
• Behaviour and control: the dog must maintain peaceful and calm behaviour throughout the journey, remaining under your effective control to ensure safety and peace on board.

Required travel documentation

• Official accreditation of the assistance dog team: an ID card or document issued by the competent authority of your Autonomous Community (or international equivalent) officially linking you to your assistance dog.
• Subsidiary accreditations: in the absence of regional administrative accreditation, the following will be accepted:
  1. An ID card or certificate from the training centre, provided it is a full member of the International Guide Dog Federation (IGDF) or Assistance Dogs International (ADI).
  2. A guide dog user credential issued by ONCE or the ONCE Guide Dog Foundation.
• Dogs in training: trainers and educators may exercise their right of access by presenting proof of status via documentation issued by an officially recognised training centre.

More information and customer support

At Alsa, we want you to enjoy an excellent travel experience. Our onboard staff will provide you with all the information and assistance you need to settle in and travel with peace of mind.

In the event of an incident or evacuation protocol, our team is trained to prioritise your care and ensure that you and your assistance dog stay together at all times during the process.

If you have any further questions regarding your travel with an assistance dog, you can contact our Customer Service team via our website or by calling (+34) 91 020 7007 (standard rate) / (+34) 902 42 22 42 (special rate applies).

Alsa offers support services for people with reduced mobility, the elderly and people with disabilities on certain routes. When available, these services may be selected during the purchase process.

Assistance service for boarding and disembarking

This is a service at no extra cost that INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops.

The service DOES NOT INCLUDE:

• The lending of mobility aids or assistance during stops along the way.
• Assistance at the station or on board.
• Assistance eating, drinking or going to the toilet. If necessary, the passenger should be accompanied.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so.  Consult  all the information.

This service is available on all routes departing from or arriving at the stations indicated:

• Madrid - Granada. At the Madrid and Granada stations.
• Almería - Murcia. At the Almería and Murcia stations.
• Granada - Granada Airport. At Granada station.

If you wish to use this service, please note the following conditions:

• They should be at the bus bay 30 minutes before departure.
• Access to these services requires prior reservation, at least 24 hours in advance, either at our points of sale, on our website, on the app.

Find out more  about how to purchase this service.

Service providing assistance boarding and disembarking as well as assistance at the station

This is a service at no extra cost that INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops.
• Escorting the passenger through the station from the stipulated meeting point, helping to overcome any accessibility obstacles.
• Handling, where possible, the passenger’s luggage while they are escorted through the station.

The service DOES NOT INCLUDE:

• The lending of mobility aids or assistance during stops along the way.
• Assistance inside toilets at the station or on board.
• Assistance eating, drinking or going to the toilet. If necessary, the passenger should be accompanied.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so.  Here you will find  more detailed information.

This service is available on the Murcia-Almería route, at the Murcia and Almería stations, but not at stops along the way.

If you wish to use this service, please note the following conditions:

• You must be at the meeting point 30 minutes before the time of departure. An Alsa agent will contact you to arrange the meeting point at the station.
• Access to these services requires prior reservation, at least 24 hours in advance, either at our points of sale, on our website, on the app, or by calling our customer helpline on  +34 900 814 114.

Find out more  about how to purchase this service.

On-board assistance service

This is service incurs an extra cost, and INCLUDES assistance for:

• Boarding and disembarking.
• Locating the assigned seat.
• Loading luggage at departure, destination and rest stops. 
• Your needs on board, throughout the journey.

The service DOES NOT INCLUDE:

• The provision of mobility aids or assistance during stops along the way.
• Assistance transferring to a seat. If you are a wheelchair user and wish to travel in a seat on the bus, you must be able to transfer from the wheelchair to the seat on your own or bring a companion to help you do so.  Here you will find  more detailed information.

This service is available on the Madrid-Guadalajara route.

If you wish to use this service, please note the following conditions:

• You should be at the bus bay 15 minutes before departure.
• Access to these services requires prior reservation, at least 48 hours in advance, either at our points of sale, on our website, on the app, or by calling our customer helpline on  +34 900 814 114.

Find out more  about how to purchase this service.