In accordance with that which is provided for in the Spanish Personal Data Protection Act 15/1999 of 13 December, VIAJES ALSA, S.A.U. hereby informs users of the www.alsa.com/alsa-trips website of its privacy and personal data protection policy to enable users to freely and voluntarily determine whether or not they want to provide the personal details that may be asked of them to benefit from the offers made by the company through this medium.
In general, your personal details are collected and processed for the purposes set forth below: (i) to satisfactorily manage the on-line purchase of tickets (ii) to be able to contact the user; (iii) to appropriately attend to and manage reservations, queries, comments, incidents and suggestions made; (iv) to manage basic administrative tasks; (v) to keep you well informed by e-mail, or any other medium, of novelties, products and services (to adequately manage their presentation, where appropriate) that are related to VIAJES ALSA, S.A.U. or with related companies in the road passenger transport sector that may be of interest to you. As far as the processing of their private details are concerned for promotional or advertising purposes, data subjects shall be provided, along with the corresponding data collection form, with the specific, user-friendly and simple procedure to freely object to any such processing. Those staff members responsible for providing the AlsaCab service requested shall act as the recipients of the information provided and undertake to observe its confidentiality and to use it for the stated purposes.
VIAJES ALSA, S.A.U. has taken the personal data protection safety measures required by current legislation in accordance with the type of information processed and have implemented other media and additional technical measures within their reach to avoid the unauthorised alteration, loss, processing of or access to the data received. VIAJES ALSA, S.A.U. hereby guarantees that it has adopted the appropriate security measures to ensure the security of the information and the confidentiality of the data that you send us over the Internet. Secure Socket Layer (SSL) technology is used for this purpose, which is a system that allows the information you send us to be encrypted, thus avoiding its reading even if it has been unlawfully intercepted. VIAJES ALSA server is certified in such a way that its browser can confirm the identity of VIAJES ALSA before any information is transmitted. This certificate ensures the identity of the target computer to which your personal details are being sent. You can check that SSL security is operating if the padlock icon comes up in the bottom edge of most browsers. If you click on this icon a certificate associated with connection security will come up. Notwithstanding, users should be conscious of the fact that internet security measures are not fail-safe.
Users can exercise their rights to access, rectification, cancellation and objection in accordance with that which is provided for in current legislation by sending an e-mail to the following address: firstname.lastname@example.org or by conventional mail to: VIAJES ALSA, S.A.U., Calle Miguel Fleta, 4, 28037, Madrid. Any such requests must be accompanied by a photocopy of a valid National ID card or equivalent document accrediting the individual's identity.
Whatever the case, users must answer for the truth of the data provided. VIAJES ALSA reserves the right to ban any user providing false information from using the registered services, without prejudice to any other legal actions which may be taken. Users are responsible for notifying of any changes to their personal information.
VIAJES ALSA must comply with current legislation as regards its obligation to cancel the personal information that is no longer needed for the purpose or purposes for which it was collected, blocking the same so as to be able to respond to any possible liabilities arising from the processing of data, and solely for the duration of the limitation periods for any such liabilities. After the aforementioned limitation periods have elapsed the information in question shall be erased by secure methods.
Minors under 14 must not send any personal information without consent from a parent or guardian. VIAJES ALSA assumes no liability for information sent by under 14 minors without due authorisation.