ALSAPLUS Club regulations

The purpose of the ALSAPLUS Loyalty Programme managed by ALSA GRUPO, S.L.U. (hereinafter "AG") is to reward ALSA customer loyalty. Membership of the ALSAPLUS Programme is personal and non-transferable. ALSA should be understood herein as referring to all those companies that use the name "ALSA" in their road passenger transport services, excluding urban transport services. These general terms and conditions come into effect as of 16 March 2018. ALSA reserves the right to amend these Loyalty Programme terms and conditions at any given time to improve them. In this case, ALSA shall notify its ALSAPLUS Members of the new operating structure and features, as well as the effective date of the same, no later than one month in advance by means of e-mail and over its website. Customers who do not want to continue as an ALSAPLUS Programme Member must give notice to this effect within one month of the notification date and can call in all their accumulated points within the same term. Thereafter it shall not be possible to claim anything of ALSA in relation to the programme. The ALSAPLUS Programme shall be cancelled in the event of force majeure or any legal obligation precluding programme continuance without prior notice, free of all liability and without the foregoing applying.


The ALSAPLUS Programme awards points to members for purchasing ALSA tickets. These points can be exchanged when purchasing ALSA tickets as total or partial means of payment in accordance with the euros-points equivalence in force at any given time. As a Member you give express authorisation to receive any information about ALSAPLUS, ALSA novelties, services and/or offers through any medium, including e-mail, SMS, Push Notification, Web Notification or over the phone. Likewise, ALSAPLUS membership gives you the right to benefit from certain exclusive discounts offered by those companies that have signed up to ALSAPLUS.


Any individual who is 18 or over can take part in the ALSAPLUS Loyalty Programme. Signing up to ALSAPLUS is free of charge and implies that you are familiar with and accept these General Terms and Conditions. You must complete and sign the appropriate application form at ALSA points of sale or on the website at either or to become an ALSAPLUS Member. Your condition as an ALSAPLUS Member shall be accredited by means of your National ID card or any other equally valid legal document (Passport, Foreign Resident's ID Card). AG reserves the right to remove those customers from the Programme who have been inactive for 18 months as of their last journey without any need to give prior notification. These customers will then become inactive and their points cancelled. Nonetheless, they can ask to have their ALSAPLUS membership reactivated. Likewise, AG reserves the right to cancel the points account and its balance, as well as to cancel the ALSAPLUS membership, of customers that fail to observe the rules set forth in these general terms and conditions or those who use their ALSA tickets fraudulently. AG reserves the right to cancel the ALSAPLUS Loyalty Programme at any moment in time upon giving members advance notice of one month, without any such cancellation entailing any liability for damages that may be caused to ALSAPLUS Members. If ALSAPLUS Members have enough points accumulated to exchange them for tickets they can do so within the aforementioned one month notice period.


After the application that must be submitted at any ALSA point of sale or the on-line application form is sent to our website is received, we proceed to register you as a Member of our ALSAPLUS Loyalty Programme. It is obligatory that the information provided when signing up to ALSAPLUS be true, accurate, up-to-date and complete. If this is not the case, AG can immediately suspend or cancel your points account and refuse you present and future access to the Programme by means of cancelling your membership. ALSAPLUS Members can leave the Programme at any given moment in time by writing to ALSAPLUS at the following address, indicating their wish to leave and accompanying the request with a photocopy of their National ID: DTO. MARKETING, 1ª PLANTA, C/ ALCALÁ, 478, 28027 MADRID or to the following e-mail address:


Likewise, Members can benefit from additional advantages, the characteristics and term of validity of which AG will make known through its authorised channels. It shall not be possible to combine any such exclusive advantages with ticket offers. Whenever a contradiction arises between both, the terms and conditions for ticket offers shall prevail. ALSAPLUS Members shall have the following direct advantages: (i) Elimination of management costs as of the second purchase transaction over the web, by mobile phone app and through the phone service offered by ALSA; (ii) Ticket changes with no management surcharge up to two hours before departure; (iii) Sending of SMS with the journey tracking number at no additional cost. Consult all current direct advantages at any given time on the following websites: and Moreover, ALSAPLUS Members can benefit from special rates, discounts and/or offers as long as they meet the terms and conditions put in place by ALSA at any given moment in time. Consult all additional discounts and their term of validity on the following websites: and


ALSAPLUS members that purchase ALSA tickets at points of sale, over the following websites: and or through the phone service offered by ALSA, as well as through AG authorised channels, shall have the right to get 10 points for every €5 purchase (no rounding-off shall be applied). Obtaining points is strictly Member related, i.e. for the purchase of ALSA tickets to be directly used by the Member is question. Otherwise, the points shall not be accumulated in the member's account. Points shall be added to accounts from 24 to 48 hours after the travel date indicated on the ticket, notwithstanding the qualifications indicated below in Condition V. Members can use points as a method of payment by exchanging their points for their equivalent value in euros. The equivalent value of the points in euros shall be discounted from the total ticket price. AG reserves the right to change the number of points to be obtained at any given moment in time for purchasing ALSA tickets. Any such modification shall be notified beforehand at points of sale and on the and websites. Regardless of the foregoing, AG shall inform ALSAPLUS Members of the possibility of benefiting from special offers to get extra points. Points shall be given from 24 to 48 hours after the travel date on the purchased ticket, always observing any *Exceptions / Particularities indicated herein. Members lose any right to points when tickets are cancelled.

To have a right to get points, Members must produce their valid, national ID card or equivalent document accrediting their identity when purchasing the ticket. Points shall be assigned to their accounts 24 to 48 hours after the travel date, as of which time they can make use of the points obtained. AG shall not be liable for any delay in registering the transactions for reasons beyond its control and which render it impossible to automatically capture them. AG reserves the right to cancel points that are mistakenly assigned to Members' accounts. The automatic recording of points shall only be guaranteed if the condition of Member and traveller has been duly accredited and registered at the time of ticket purchase.

*Exceptions / Particularities regarding the assigning of points to be taken into account depending on the ticket or voucher purchased:

Product Type Point assignment date
Vouchers purchased through Digital Channels (Share Pass, ALSAPass, etc.) The points corresponding to the complete voucher price shall be assigned after the date of the first trip. Accordingly, voucher points shall be added after the first trip has been completed.
Voucher purchased at the point of sale The points corresponding to the complete voucher price shall be assigned after its purchase.
Return ticket Points corresponding to the OUTGOING trip shall be added from 24 to 48 hours after the travel date. Points corresponding to the RETURN trip shall be added to Members' accounts from 24 to 48 hours after the return travel date. As far as open return tickets are concerned, points shall be added from 24 to 48 hours after the travel date, or in the event of not making the return trip, the points shall be assigned after the ticked has expired.


ALSAPLUS Members can consult their points balance on the following websites: and


Points shall only be exchanged within the context of the ALSAPLUS Loyalty Programme in exchange for the corresponding ALSA tickets. Points cannot be transferred or exchanged for money under any circumstances. Members can only use the points as a means to pay the price of an ALSA ticket, exchanging the points for their equivalent value in euros. The equivalent value of the points in euros shall be discounted from the total ticket price. Members can exchange accumulated points for discounts on the price of ALSA tickets they purchase; the number of points required to obtain any such discount shall be determined in each case by the route and service class in question. Members can also exchange their points for ALSA tickets (depending on seat availability) at ALSA points of sale, as well as over the following websites:, and through any other channel that ALSA may put in place for Members. Members will be asked for their National ID card or any other equivalent document and route details. These tickets can be modified and/or cancelled unless the ticket is linked to an offer that specifically precludes modifications and/or cancellations. AG shall discount the Member's points corresponding to the ALSA ticket on receiving the exchange request.


In compliance with current personal data protection legislation, AG hereby informs you that the personal details provided will be added to a file owned by AG, with address at Calle Miguel Fleta, 4, 28037, Madrid, for the purpose of formalising your signing up to the ALSAPLUS Loyalty Programme. This information shall be received by AG personnel responsible for these matters. Your express consent given by signing the ALSAPLUS membership application form or sending it over our website constitutes the legal grounds authorising the processing of this information. Your personal details shall be kept for as long as your relationship lasts with AG and you do not withdraw your consent or request the erasure/deletion of them or object to their processing. Those personal details provided shall be used for activities related to the purposes of the programme and may also be used to analyse profiles, conduct market studies and for market research, opinion surveys and statistical analysis, direct phone marketing, as well as to send you information to keep you informed of ALSA offers, products or services that may be of interest to you, and to send you, by email, SMS, Push Notification, Web Notifications, any other equivalent electronic means of communication or by phone, information regarding the offers and services provided by ALSA and ALSAPLUS-related companies in the leisure, transport, catering, training, telecommunications, fashion, retail and insurance sectors, where appropriate. You can consult all companies related to ALSAPLUS on the following websites: and The personal details provided shall be used as an aid to customise and continuously improve your purchasing and travel experience, as well as to make recommendations that may be of interest to you, and to avoid making automated decisions based on the profile analysis done by the company.

We need your authorisation for this additional processing. Accordingly, we understand you to have given your consent by signing the membership application form or sending it over our website. Likewise, you are hereby informed that your personal details can be disclosed to companies associated with ALSAPLUS pursuant to the commercial agreements entered into with the said third parties. This disclosure of information is required to enable you to benefit from the products, advantages and services offered by companies associated with ALSAPLUS. Those companies with which AG has signed commercial agreements targeting ALSAPLUS customers or that collaborate in the Loyalty Programme can be consulted at the following websites: and Those parties that received the data are obliged to use them solely for the purpose set forth in the ALSAPLUS Programme and to process them in the strictest confidence. Information marked with an asterisk (*) is obligatory. If these details are not provided it shall not to possible to register you as an ALSAPLUS Member. We take the information supplied to be true. Nonetheless, AG reserves the right to exclude those Members from the programme that have provided false or inaccurate information. Members can withdraw their consent and exercise their rights to access, rectification, cancellation/erasure, restriction and portability by means of a conventional mail to the following address: ALSA GRUPO, SLU, Calle Miguel Fleta, 4, 28037, Madrid, or by e-mail to:, always including or attaching a photocopy of their National ID card or legally acceptable equivalent that accredits their identity. Moreover, if Members consider that their data have been inappropriately processed, they can address any such complaint to the ALSA Data Protection Office ( or the Spanish Data Protection Agency at the following address: Calle Jorge Juan, 6, 28001, Madrid.


These general terms and conditions shall be applied and interpreted in accordance with Spanish law. For any disputes arising with regard hereto, the parties, expressly waiving any other forum to which they may have recourse, agree to be bound by the decisions of the Courts and Tribunals of the place where the user is resident. ALSAPLUS Members hereby declare that all the data reflected in the membership form are true, that they know and accept the terms and conditions of the Loyalty Programme and that, by signing, they are expressing their voluntary observance of the same. Moreover, the purchase of their first ALSA ticket constitutes an express total declaration of knowledge and acceptance of the aforementioned terms and conditions. Likewise, they acknowledge to having received in the same act a copy of these Terms and Conditions.