What should I do if my bus arrives or departs in the middle of the night?

The station closes at 01:30 AM, so you cannot wait inside after that time. If your bus leaves very early (e.g., 05:00 AM), the outside area has surveillance and there is a 24-hour taxi rank right at the main entrance for safe late-night transfers.

How is the station laid out so I don’t get lost?

The terminal is organized into two levels: the upper lobby is for ticket sales and the shopping area, while the lower lobby focuses on dining services and access to the bus platforms.

Where can I charge my phone if there are no free sockets in the waiting area?

In addition to the charging towers in the waiting area, if you travel on an Alsa Supra or Confort class bus, you will have USB connectors or individual sockets at your own seat throughout the journey.

Can I bring a bicycle or an electric scooter?

Yes, both are allowed in the bus trunk. For electric scooters, in 2026 it is mandatory to have a circulation certificate and an identification label. Like bicycles, they must be folded or packed and the corresponding supplement must be paid when buying the ticket.

How can I bring my bicycle or surfboard?

Alsa allows the transport of sports equipment for a supplement (approx. €5-€10 depending on the route). You must check it in as special luggage, it must be packed (in a specific bag or box), and you must be at the platform 15 minutes before departure to place it in the trunk.

What should I do if I lose an item on board or at the station?

If you lost it at the station, go to the Information Point. If the item was left on the bus, you must contact the transport company directly. Unclaimed items after 4 weeks are sent to the municipal Lost and Found Office.

How can I request assistance if I am traveling with reduced mobility?

You must request the assistance service (PRM) at least 48 hours in advance through the website or phone of the company you are traveling with. The station has elevators and ramps connecting both levels to facilitate your access to the platforms.

How do I know which platform my bus leaves from?

You should check the digital screens located on both levels of the terminal. Platforms are usually divided by companies or destinations: the lower lobby gives direct access to the bay area, where each door indicates the platform number.

Buses and routes from Bilbao Intermodal Station

Public transport connections

Bilbao Intermodal is the main traveler terminal in Biscay. Its modern underground design allows for an immediate connection to the heart of Bilbao and the rest of the Basque Country, establishing itself as one of the most advanced mobility centers in northern Spain.

Metro, Tram, and Local Trains

Metro Bilbao

The station is directly integrated with the "San Mamés" metro stop, facilitating access to the two main lines:

Lines 1 and 2: Connect with the Casco Viejo (Old Town), the center (Abando/Moyua), and both banks of the estuary (Getxo and Barakaldo/Portugalete).

Tram and Renfe Cercanías

A few meters from the terminal exit are the accesses to other key systems:

Tram (Euskotren): The "San Mamés" stop links the station with the Guggenheim Museum, the Euskalduna Palace, and the Old Town along a scenic route.
Renfe Cercanías: Lines C1 and C2 offer fast journeys to the Port of Bilbao and the industrial and residential areas of Greater Bilbao.

Recommended App: We suggest downloading the BilbaoTrans App or the official Metro Bilbao app to manage your Barik card and check real-time schedules.

Connection with the airport

Bilbao Airport (Loiu - BIO) is perfectly connected from the Intermodal terminal itself:

Line A3247 (Bizkaibus): Direct service connecting the station with the airport every 15-20 minutes. It is the most economical and efficient option. Estimated time: 20-25 minutes.
Taxi: There is a preferred rank on the surface, next to the station entrance. Service available 24/7 with regulated rates.

Car rental

Bilbao Intermodal station has an area exclusively dedicated to vehicle rental in its underground floors, allowing you to pick up your car without leaving the premises.

Available companies

Inside the terminal: You will find Sixt, Europcar, Avis, Budget, Enterprise, and Hertz counters located on floors -1 and -2.
At Bilbao Airport: A wide catalog of additional companies is available for long-stay rentals or business trips.

Mobility Tip: If you are attending an event at the San Mamés Stadium, the bus station is literally 2 minutes' walk from the field entrances.

Bilbao Intermodal Information: Schedules, Destinations and Contact

The station is located at Calle Gurtubay, 1. As it is an underground facility, the main pedestrian access is through the upper square, connecting with the Basurto hospital area and the university zone.

Station Opening Hours

Every day: 05:30h – 01:00h

Main destinations from this station

National: Madrid, Santander, San Sebastian, Vitoria, Barcelona, Oviedo, Logroño, Pamplona.

International: Direct connections to Bordeaux, Paris, Biarritz, and Portugal.

Practical Information

Parking: More than 500 spaces for short and long stays.

Available Station Services

Climate-Controlled Waiting Room: Modern spaces with LED screens showing departure and arrival times in real time.
Smart Lockers: Automated lockers available for storing carry-on luggage and large suitcases.
Dining Area: Café, bakery, and fast food outlets on the upper commercial floor.
Connectivity: USB charging points for mobile devices and free WiFi connection throughout the terminal.
ATMs: Terminals from various banking entities spread throughout the main lobby.

Total Accessibility: High-capacity elevators, Braille signage, and assistance for people with reduced mobility.
Shopping Area: Gift shops, parapharmacy, newsstands, and travel items.
Advanced Security: 24h surveillance and access control through ticket scanning systems.
Automated Sales: Alsa self-service machines and other operators to avoid waiting at the ticket window.
Bicycle Parking: Secure space for bicycles and electric scooters (Velo-Station).

Where to buy your ticket

→ At www.alsa.es.

→ On the Alsa App.

→ At points of sale and directly on the bus (when the service allows).

Payment methods

Credit or debit card (Visa, MasterCard, American Express).
Alsa Plus Wallet.
PayPal (web and app only).
Apple Pay (app only).
Alsa Plus Balance.
Cash (only at Alsa points of sale, self-service machines, and purchase on the bus; this last option limited to certain routes).

Vouchers and passes that can be used to buy tickets

Single Pass

Unlimited travel for 30 days for hundreds of destinations (personal).

Bono 10 (Pay 6 + 4 Free)

Non-nominative, you can share it and it is valid for 1 year.

Regional Voucher

Travel through Euskadi and neighboring regions with special discounts.

YOUTH Monthly Voucher

Personal and non-transferable flat rate for youth aged 15 to 26.

ADULT Monthly Voucher

Personal option for recurring trips for those over 26 years old.

Free CHILD Voucher