ALSA does not currently have an ALSAPLUS+ helpline. To contact our help service, go to the “CONTACT” area of the website, then click on “E-mail us”, using the ALSAPLUS+ form and indicating your reason for contacting us.

You can also e-mail us directly at (in Spanish). You may also call 902 422 242 (in Spanish) for information and ticket sales, and the BBVA customer helpline (+34) 912 962 573 for any incidents with your ALSAPLUS+ Visa.

If you do not find what you are looking for, contact us (in Spanish)