The return leg of open return tickets bought at one of our points of sale may only be validated via the same channel. For tickets bought via any of our other channels, the return leg may be validated via any channel.
If the tickets are long-haul, both for national and international journeys, they will be valid for 6 months from the date of issue; that is to say, once 180 days have passed from the date of purchase, no changes or cancellations will be allowed on those tickets.
If the round-trip regional tickets are valid for up to 7 days, depending on the line, counting from the date of the outbound journey.
Validating the return leg will depend on availability of the service in question.
When acquiring an open return ticket, you will be assigned the same class as the outward leg. In other words, if your outward leg was in Supra class, the return leg is valid for the same type of service. However, you may change this when validating the return leg.
In case of closing the ticket in a higher category service, the difference must be paid. The fare for supra services is not fixed, so there may be surcharges at the time of ticket closure based on the selected schedule.
To validate your return journey:
- Go to “Manage your ticket”.
- Select your ticket identification method (booking confirmation and ID card or ID card and final 4 digits of the card used to make the payment).
- Once you have located your ticket, go to “Validate” over the return option.
- Next, select the date you wish to travel and click on “APPLY DATE”.
- Select the departure time and the seat you would like and click on “SAVE”.
On the App
- In the upper menu, go to “My journeys”.
- In “Next” go to “See ticket”.
- In your return ticket click on “SELECT RETURN”.
- Select a return date and departure time.
- Select a seat and click “NEXT”.
- Enter your e-mail address. If you are an Alsa Plus customer, the e-mail associated with your account will be shown.
- Accept the conditions and click “SELECT RETURN” to complete the process.
You may also validate your return journey by phone and at Alsa points of sale, supplying your ID number and booking confirmation number.