Surcharges for changes or cancellation will depend on the specific conditions of each ticket or rate and how far in advance they are made.

General conditions

  • When admitted, changes or cancellation may be made up to 2 hours before the scheduled departure time.
  • Surcharges for changes or cancellation are applied to the baseline rate, taking no special rates, promotions or discounts into account.
  • Tickets may be changed for the first time, or cancelled, free of charge, if done at least 48 hours before the scheduled departure time.
  • ALSAPLUS+ customers may change or cancel tickets free of charge up to 2 hours before the scheduled departure time.
  • No changes may be made to regional tickets for routes in Asturias and Cantabria.

Changes

No surcharge is applied for making changes to tickets for international routes.

Cancellation

If you do not find what you are looking for, contact us (in Spanish)