FAQs

Before traveling, we recommend check the possible restrictions or sanitary conditions on the website of the autonomous community to which you are going.

If you are going to move to or from an area with mobility restrictions, it is recommended that you bring proof of work, medical or other proof that justifies the reason for the trip. It will facilitate the work of the authorities in case of control.

Due to the current situation of the pandemic and the mobility restrictions adopted by the autonomous communities, together with the drop in demand for mobility, we have adjusted our services.

We recommend find the route you want to take on our website to access the fully updated information on our available services.

Alsa adheres to the authorities' recommendations on responsibility for travel. That is why at Alsa we have strengthened our security and cleaning protocols against COVID-19 to offer you Safe Mobility.

Our protocols have been certified by AENOR with the seal against COVID-19 for the transport of travelers that guarantees the effectiveness of the protection, cleaning and disinfection processes implanted.

Check all the cleaning and security measures applied here.

Our protocols against COVID-19 have been certified by AENOR and fully comply with the precepts published by the Ministry of Transport and the Ministry of Health in their protocol for public transport.

We have reinforced all disinfection measures on buses, we follow a strict cleaning and disinfection protocol that we complement with innovative techniques, such as micro-spraying. In this way, we guarantee a thorough cleaning and disinfection of the vehicles on a minimum daily basis, paying special attention to the elements with greater contact such as: access buttons, handles, handrails, armrests, backrest and headrest of the seats, individual trays, WC, etc.

We use highly effective viricidal products, authorized by the Ministry of Health, and applied by trained personnel for their correct use. See more information.

At Alsa we fully comply with the regulations and recommendations of the competent authorities (Ministry of Health and Ministry of Transport). It is these bodies that establish the guidelines regarding the maximum occupancy of buses, which may be different depending on the territorial scope and type of each service, and which generally allow 100% of the occupation of the seats.

Remember that at Alsa we have reinforced the safety and cleaning measures of our buses, as well as the quality of the indoor air, which you can check here, as well as implemented rules and recommendations of travel, including the mandatory use of a mask during the entire trip.

At Alsa we have made our conditions for changes and cancellations more flexible because we know that, now more than ever, it is important that you can change or cancel your ticket if your plans change. We are more flexible to adapt to your needs.

Check and manage your ticket here.

We have extended the travel passes that, as of 11/04, had not expired so that you can use them for an additional 90 days at no cost . If your pass is digital, the extension is done automatically but, if you have a physical pass, you must go to an Alsa point of sale to update it.

If you have bought the ticket at an Alsa point of sale, you can cancel it at a point of sale or, if it is closed, at the vending machines.

If you bought your ticket through a travel agency or a third party website, contact them directly to manage the change.

We have points of sale open at the stations but we recommend buy your ticket online, on our website or app , to reduce contact. You also have self-selling machines available at some stations.