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Bilbao City Tour
Get to know Bilbao on board our bus.
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Accessibility and Special Needs
At BILBAO CITY VIEW we work to guarantee access to our transportation service to all people, regardless of their age or ability to move. Our goal is that they can enjoy our services in the same conditions of safety, equality and comfort, with the greatest possible autonomy.
Therefore, all our vehicles are accessible.
For any questions or suggestions about our services adapted for travelers with disabilities, contact us by calling 94 685 50 00 (94 479 09 81 after hours of the Customer Service Office).
The BILBAO CITY VIEW vehicles, with the following elements:
- Special places for people with reduced mobility in wheelchairs or scooters. Our buses have at least 1 seat of this type.
- Preferential seats for people with reduced mobility, the elderly with mobility problems, pregnant women and people with small children.
- Exterior signage indicative of accessible vehicle.
- External push-button for access request via ramp.
- Entrance ramp.
- Bus kneeling system.
- Internal stop request button.
- Non-slip floor.
- System of bars and handles.
- Marked edges of the steps.
- Visual and sound information of the stops.
To know the conditions and characteristics of your trip in a wheelchair or scooter, please consult the Alsa website:Special seats.
Assistance dogs, including support dogs for people with diabetic and epileptic disorders, can ride inside the bus free of charge.
They must sit on the ground at the passenger's feet.
It is mandatory for the dog to carry its leash and all its documentation, especially the one that accredits it as such, as it may be required by the BILBAO CITY VIEW staff at the time of accessing the bus.
- Face-to-face assistance at the Customer Service Office (OAC), which is an accessible facility. It has a magnetic induction loop to facilitate communication with people with hearing disabilities. Address: Licenciado Poza 8. 48008 Bilbao. Hours: Monday to Friday: 7: 30-20: 00. Saturdays: 9: 00-20: 00. Sundays and holidays: 9: 00-14: 00.
- Accessible Map’s Voice information and guide system, with information on schedules, rates, routes, monuments, etc. Access available in OAC and vehicles.
- Braille maps with itinerary available in OAC and vehicles.
- Video-interpretation service in Spanish sign language to facilitate that deaf or hearing-impaired people have the same access to information as the rest of our users. You can access it through the Bilbao City Tour website.
- Use of convenience access doors. People with reduced mobility can use the exit door to enter the bus and inside they will use the place reserved for them. In addition, when necessary, people with reduced mobility will be able to exit through the entrance door.
- Approach to the stop. The driver will bring the bus as close as possible to the stop to facilitate getting on and off.
- Priority in boarding and disembarking. People in a wheelchair or scooter have priority to get on the bus. At disembarkation, people with reduced mobility will first get off and then the rest of the people at the stop will get on.
- Free for companions of people with reduced mobility. Blind people and those accompanying people with reduced mobility who travel by wheelchair or scooter may travel free of charge.
Our staff in contact with users receive specific training to assist people with disabilities.
Our services have been designed following the requirements of Universal Accessibility Standards, such as UNE 170001, and are in the process of certification by AENOR.
