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If you cannot find the email, check your Junk folder.
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Please ask your friend to create a new invitation for you. If you prefer, you can continue with the Alsa Plus registration process, but YOU WILL LOSE the benefits of joining by invitation.
To change the name of a ticket holder via www.alsa.com, go to the home page:
1. Click on “Manage your ticket” in the ticket search option.
2. Select one of the following options to identify your ticket:
Booking reference and buyer ID.
Payment method and date of purchase.
3. Under “Options”, go to “Change ticket holder”.
4. Enter the full name, ID number and e-mail address of the new passenger.
The ticket holder name may also be changed at our points of sale or by calling 902 422 242.
Conditions
The ticket holder name may not be changed when special rates or specific discounts are applied (Large Family, members of the Ministry of Defence, Disabilities, etc.).
On national routes, the name of the ticket holder may be changed up to 2 hours before the scheduled departure time.
On international routes, neither the name of the ticket holder nor the ID details may be changed.
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