Change of tickets

For national and international tickets: Changing the date or time of the trip is only possible if requested at least 2 hours before the start of the service and will depend on the availability of seats on the new date or time requested.

The tickets acquired via the information and sales service, 902 422 242, or the webpage www.alsa.es can be cancelled via the same channels where they were bought and provided that the tickets have not been issued.

For national tickets:

A ticket may be changed once free of charge when this is requested at least 48 hours before departure. A fee of 10% of the ticket price is charged for changes that are requested between 48 and 24 hours before departure. If the change is requested less than 24 hours before departure, a change fee of 20% of the ticket price is charged.

In the event that the change is to a ticket with a higher rate than the ticket being changed, the change is free, but the price difference between the two rates must be paid.

Change fees are not applied to Alsa Plus customers.

For international tickets: International ticket changes are free of charge.

Ticket cancellation

For national and international tickets:Tickets can only be cancelled if the request is made at least 2 hours before the start of the service, with the passenger going to one of the company's sales points or establishments.

In the case of cancellation of round-trip tickets, it is necessary to cancel the departure before canceling the return. Otherwise, the system will not allow it.

The tickets acquired via the information and sales service, 902 422 242, or the webpage www.alsa.es can be cancelled via the same channels where they were bought and provided that the tickets have not been issued.

In the case of cancelation the company shall refund the passenger the full amount of the ticket if requested at least 48 hours before the departure. If the cancelation is requested between 24 and 48 hours, the company shall refund the amount of the ticket minus 20%. In the event that the cancellation is requested less than 24 hours before 30% shall be deducted from the amount of the ticket.

The tickets bought using a credit/debit card can only be cancelled against the card with which the purchase was made.

Tickets purchased through the PayPal payment system can only be cancelled through the Alsa website. Under no circumstance can the cancellation be done at the point of sale or through the telephone service.

If the passenger fails to arrive the departure place at the right time they shall lose the trip and shall not be entitled to change the ticket or to any refund. Alsa Plus cardholders will not be charged for cancellations.

For national tickets: cancellations are free of charge when made at least 48 hours in advance on tickets that have not been previously changed. For cancellations made between 48 and 24 hours in advance, a fee of 20% of the ticket price will be charged. Cancellations made between 24 and 2 hours in advance will incur a fee of 30%.

Alsa Plus customers may cancel free of charge up to 2 hours before departure.