Our Commitment
At ALSA, we are constantly looking to improve our services on a daily basis and to provide complete satisfaction whenever you decide to travel with us.
For this reason we are glad to present our List of Services. Here you will find all the commitments and promises we aim to fulfil, to ensure that we are providing the quality of service you expect from us on every journey.
- Travel safely with us
- Our services will be punctual and reliable.
- Find information on all our services with ease
- You will receive friendly and professional treatment from all our staff
- You will be able to use all facilities when organizing your trip.
- We will always be on your side.
- We will continue to invest in our fleet, staff and services.
- We will be committed to the Community.
Enjoy your journey with ALSA
Your safety is our top priority.
We operate under the strictest safety protocols, not only do we apply rigorous maintenance procedures on our fleet of vehicles, but we also ensure all our staff are selected and trained to the highest standards of service.
Our fleet complies with all legal and regulatory specifications in terms of safety, with easily accessible information on board in the unlikely event of an accident, including fire extinguishers, tools for breaking windows, emergency windows and door opening signs.
We are committed to providing a quality service.
We program our timetables down to the last detail to ensure that under normal circumstances our services will always depart and arrive on time.
To ensure greater reliability on our operations, the majority of our fleet is equipped with electronic tracking devices to monitor the progress and location of our vehicles.
Your ticket will always guarantee a seat on the service you have chosen. In the event that the service is cancelled for any reason you will be automatically entitled to a refund or travel on the next available vehicle.
We provide a wide range of sales and information channels.
We like to provide complete information on all our services and to simplify the ticket purchase process. Everything you need can be found on the following channels:
- A wide network of Sales Offices.
- Website: www.alsa.es
- Telephone Sales and Information service: 902 422 242.
- Mobile phone applications (tablets and smart phones).
- Self service ticket machines.
- laCaixa ATMs.
- Travel Agents.
- Sale on board the bus.
We always offer the ticket best suited to your needs both in terms of price and travel comfort via our combined tickets.
In addition we provide a fleet of high quality buses and coaches (Premium, Supra, Eurobus) on a number of our intercity routes and invite you to participate in our ALSAPLUS+ loyalty program to obtain a whole range of added benefits.
All our staff receive specific training in customer service.
You will always receive friendly and respectful treatment, and we will do our best to either answer all your problems immediately or put you through with our customer service channels to deal with your requests.
We ensure that all our staff comply with our strict customer service standards and also receive expert training in the treatment of passengers with disabilities or reduced mobility (PRM).
We want to make your journey as simple and comfortable as possible.
We can transport large items of luggage, bikes and even pets. Please see our terms and conditions.
Tickets can be booked and purchased up to six months in advance.
Tickets can be changed or cancelled via the same channel used for purchase (including our website and telephone service).
Digital tickets can be provided via our website.
We are committed to responding to all your suggestions, claims and complaints.
In the event of any delay or any disruption to our services, you will have the right to be kept informed and request a formal explanation for all delays arising.
In the event that you misplace any object during your journey, we will make a thorough and swift search and get in touch with you as soon as we find it.
We have a series of compensation procedures in place for all customers in the event that our quality standards are not met through the fault of the company.
We always aim to be at the forefront of our sector.
Our fleet of buses and coaches is made up of the most modern, high quality vehicles. In addition, we always apply the strictest maintenance and servicing procedures.
Our fleet complies with the most demanding standards of comfort on all services, with daily interior and exterior cleaning routines to ensure optimum conditions for all your journeys with us.
All our staff are fully trained in customer service and dedicated to meeting all your expectations. Your safety is also a priority for us and we implement ongoing training procedures in all safety issues.
We will continue working to improve social, environmental and economic conditions.
In line with our corporate values, we maintain agreements with numerous Foundations, NGOs, Universities and other teaching, academic and research institutions as well as collaborating with various Public Administration bodies to promote the development of passenger transport systems.
We have operational protocols in place for properly assisting all people with reduced mobility (PRM). If you would like to contact us to explain your individual circumstances we will gladly provide you with information on all the alternatives we can provide.
We are respectful of the environment and actively contribute to the reduction of greenhouse gas (GHG) emissions via the promotion of public transport and the introduction of the most efficient fleet in the sector, use of clean energy sources and the implementation of reduced consumption programs.