ALSA receives the BCX seal as the best transportation company

We are the highest-rated transportation company by our customers in Q1 2016.

Madrid, May 26.- The road passenger transport company ALSA has been recognized with the Best Customer Experience (BCX) seal as a leading company in innovation and customer experience in the transport sector in Spain during the first quarter of 2016.

This classification is the result of the largest customer experience study carried out in Spain, conducted quarterly by the consulting firm IZO, which evaluates the relationship between consumers and companies based on customer opinions regarding the dimensions of brand, product and services.

The results of the first quarter 2016 study have positioned ALSA as the leading company, ahead of other air, rail and road transport companies in our country.

With the involvement of employees and customers, ALSA works to improve the travel experience of its customers, betting on increasing the quality of its services through different initiatives and programs, aimed at improving satisfaction rates. These include the constant renewal of its fleet, the incorporation of individual entertainment screens in each seat and free WiFi on board.

The BCX seal is a recognition of excellence, best practices and innovation in customer experience among companies from various sectors in Spain and Latin America, and highlights the importance of offering a differential customer experience in the difficult current economic environment.

With this seal, ALSA sees its efforts rewarded for adapting its service offering to the needs of travelers and for becoming the best option for traveling in terms of safety, frequency, price and comfort. Thanks to this, it has been recognized as the Spanish company in the transport sector best valued by its customers in the first quarter of the year.

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