If luggage being carried by Alsa is lost or damaged, you may file the corresponding claim immediately on arrival at your destination. You will need to show your ticket and your check-in receipt, if any. Compensation may be made up to the limits established under current legislation. For lost property, you may also call (+34)  91 020 7007 or use the Complaint  form available here .

The carrier shall not be liable for any loss, damage or deterioration, of any kind whatsoever, to hand luggage or other comparable objects not entrusted to its care.

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