How to make a complaint

You can make a complaint or claim in the following ways:

  • By completing this contact form.
  • By email at
  • By telephone on (+34) 91 020 7007 (available 24/7).
  • In person at our offices at Calle Alcalá 478, Madrid.

We will confirm receipt of your complaint within 48 hours, except in exceptional circumstances caused by errors or specific incidents in our systems.

To find out the status of your complaint, contact or call (+34) 91 020 7007 (available 24/7) and provide your reference number.