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Make a complaint
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Alsa Plus users

Please indicate if you are a Alsa Plus customer:
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SERVICE INFORMATION

To successfully process your claim, YOU MUST FIRST indicate the tracking number of the service concerned to enable us to process your request. If you cannot provide the name and details of the service you will need to visit an Alsa sales point in person.

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You can make a complaint or claim in the following ways:

  • By completing this contact form.
  • By email at alsa@alsa.es
  • By telephone on (+34) 91 020 7007 (available 24/7).
  • In person at our offices at Josefa Valcárcel street, 20 in Madrid.

To find out the status of your complaint, contact alsa@alsa.es or call (+34) 91 020 7007 (available 24/7) and provide your reference number.