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Conditions for ticket changes or cancellations are governed, without exception, by the official time in Spain (mainland time) CET/CEST.
Ticket Management
Tickets purchased through the website and the Alsa app can be changed via the Ticket Management and My Trips sections, respectively. Tickets purchased through the information and sales service can be changed by calling the customer service number 91 020 7007 (local number without special rates), and through other channels. In all these cases, provided that the tickets have not been printed at a point of sale.
Change Policy
For National and International Tickets
Changing the date or time of a ticket is only possible if requested at least 2 hours before the start of the trip and will be subject to the availability of seats on the new requested date or time.
IMPORTANT: for date changes on round-trip tickets, the departure date can never be later than the return date.
Fare changes must be made based on current conditions and always choosing fares of equal or higher value. Discounts from special promotions with defined sale dates will not be maintained once their validity has ended.
National Tickets (routes with origin and destination in Spain)
If the change is to a ticket with a higher fare, the price difference between both fares must be paid. The surcharge for ticket changes varies depending on when it is requested and the type of customer.
Tickets subject to Basic, Flexible, and Superflexible fares
As of 12/09/2025, new change and cancellation conditions apply to all routes that have Basic, Flexible, and Superflexible options. Specific details can be consulted during the purchase process and will appear on the tickets purchased.
Tickets not subject to Basic, Flexible, and Superflexible fares
| With 8 or more days' notice | Between 7 days and 48 hours before the journey | Between 48 and 24 hours before the journey | Between 24 and 2 hours before the journey | |
| Alsa Plus Customer | Free | Free | 10% Surcharge | 20% Surcharge |
| Non-Alsa Plus Customer | Free | 10% Surcharge | 20% Surcharge | 30% Surcharge |
Tickets not subject to new fares: these conditions apply to tickets not subject to the new fares (Basic, Flexible, and Superflexible).
Tickets associated with special promotions or subsidies (Ministry Passes and Regional Bonuses)
These tickets have their own conditions, indicated during the purchase process and in the terms of use of the passes. Likewise, specific conditions will appear on the tickets purchased.
International Tickets
Tickets subject to Basic, Flexible, and Superflexible fares
As of 01/15/2026, new change and cancellation conditions apply to all routes that have Basic, Flexible, and Superflexible options. Specific details can be consulted during the purchase process and appear on the tickets purchased.
Tickets not subject to Basic, Flexible, and Superflexible fares
The surcharge for changing tickets varies according to how far in advance it is requested:
| With 30 or more days' notice | Between 29 and 7 days' notice | Between 6 days and 2 hours before the journey | |
| Alsa Plus Customer | Free | 25% Surcharge | 50% Surcharge |
| Non-Alsa Plus Customer | Free | 25% Surcharge | 50% Surcharge |
If the change is to a ticket with a higher fare, the price difference between both fares must be paid.
Tourist Packages
Changes to purchased tourist packages are not permitted. If a change is necessary, the purchase must be canceled and a new purchase process started.
Cancellation Policy
For National and International Tickets
Ticket cancellation is only possible if requested at least 2 hours before the start of the trip.
In the case of round-trip ticket cancellation, it is necessary to cancel the return leg before canceling the outward leg.
Failure of the passenger to appear at the place and time of departure results in the loss of the trip and does not entitle them to a ticket change or refund.
Tickets purchased with a credit/debit card can only be canceled back to the card used for the purchase.
National Tickets (routes with origin and destination in Spain)
Tickets subject to Basic, Flexible, and Superflexible fares
As of 12/09/2025, new change and cancellation conditions apply to all routes that have Basic, Flexible, and Superflexible options. Specific details can be consulted during the purchase process and appear on the tickets purchased.
Tickets not subject to Basic, Flexible, and Superflexible fares
Cancellation fees vary according to when they are requested and the type of customer:
| With 8 or more days' notice | Between 7 days and 48 hours' notice | Between 48 and 24 hours' notice | Between 24 hours and up to 2 hours' notice | |
| Alsa Plus Customer | Free | Free | 15% Surcharge | 30% Surcharge |
| Non-Alsa Plus Customer | Free | 20% Surcharge | 30% Surcharge | 50% Surcharge |
Tickets not subject to new fares: these conditions apply to tickets not subject to the new fares (Basic, Flexible, and Superflexible).
Tickets associated with special promotions or subsidies (Ministry Passes and Regional Bonuses)
These tickets have their own conditions, indicated during the purchase process and in the terms of use of the passes. Likewise, specific conditions appear on the tickets purchased.
International Tickets
Tickets subject to Basic, Flexible, and Superflexible fares
As of 01/15/2026, new change and cancellation conditions apply to all routes that have Basic, Flexible, and Superflexible options. Specific details can be consulted during the purchase process and appear on the tickets purchased.
Tickets not subject to Basic, Flexible, and Superflexible fares
The cancellation fee applies according to the following schedule:
| With 30 or more days' notice | Between 29 and 7 days' notice | Between 6 days and 24h before the journey | Between 1 day and 2h before the journey | |
| Alsa Plus Customer | Free (provided they have not been previously modified) | 25% Surcharge | 50% Surcharge | 75% Surcharge |
| Non-Alsa Plus Customer | Free (provided they have not been previously modified) | 25% Surcharge | 50% Surcharge | 75% Surcharge |
Tourist Packages
Cancellation of tourist packages is only possible if requested
at least 24 hours before the start of the service.
