The conditions for making changes or cancellations to tickets are governed, without exception, by the official Spanish time (Peninsular time) CET/CEST.

Ticket Management

Tickets purchased through the website and the Alsa app can be changed through their respective Ticket Management and My Trips sections. Tickets purchased through the information and sales service can be changed via the traveler assistance phone number 91 020 7007 (local call without special charges), and through other channels. In all these cases, provided that the tickets have not been printed at a point of sale.

Change Policy

For national and international tickets

Changing the date or time of the ticket is only possible if requested at least 2 hours before the start of the journey and is subject to the availability of seats on the new date or time requested.

IMPORTANT: for date changes on round-trip tickets, the outward date can never be later than the return date.

Tariff changes must be made according to the current conditions and always choosing fares of equal or greater value. The discount from special promotions with defined sales dates will not be maintained once their validity has ended.

National tickets

If the time change is to a ticket with a higher fare, the price difference between the two fares must be paid. The surcharge for ticket changes varies depending on when it is requested and the type of customer:

 With 8 or more days' noticeBetween 7 days and 48 hours before the journeyBetween 48 and 24 hours before the journeyBetween 24 and 2 hours before the journey
Alsa Plus CustomerFreeFree10% Surcharge20% Surcharge
Non-Alsa Plus CustomerFree10% Surcharge20% Surcharge30% Surcharge


* Tickets not subject to new Fares. Alsa Plus: These conditions apply to tickets not subject to new Fares purchased from May 7, 2025.

* New Fares:

From 11/26/2025, new fares with associated change and cancellation conditions will be available for purchase on selected routes over 150km, which can be consulted during the sales process and will be reflected on the purchased tickets.

International tickets

The surcharge for ticket changes varies depending on the notice period:

 With 30 or more days' noticeBetween 29 and 7 days' noticeBetween 6 days and 2 hours before the journey
Alsa Plus CustomerFree25% Surcharge50% Surcharge
Non-Alsa Plus CustomerFree25% Surcharge50% Surcharge


If the time change is to a ticket with a higher fare, the price difference between the two fares must be paid.

Tour packages

Changes to purchased tour packages are not permitted. If a change is needed, the purchase must be canceled and a new purchase process must be initiated.

Cancellation Policy

For national and international tickets

Ticket cancellation is only possible if requested at least 2 hours before the start of the journey.

In the case of round-trip ticket cancellation, it is necessary to cancel the return before canceling the outward journey.

The traveler's no-show at the place and time of departure results in the loss of the trip and does not entitle them to a ticket change or refund of its amount.

Tickets purchased with a bank card can only be canceled back to the card used for the purchase.

National tickets

Cancellation fees vary depending on when it is requested and the type of customer:

 With 8 or more days' noticeBetween 7 days and 48 hours' noticeBetween 48 and 24 hours' noticeBetween 24 hours and up to 2 hours' notice
Alsa Plus CustomerFreeFree15% Surcharge30% Surcharge
Non-Alsa Plus CustomerFree20% Surcharge30% Surcharge50% Surcharge


* Tickets not subject to new Fares. Alsa Plus: These conditions apply to tickets not subject to new Fares purchased from May 7, 2025.

* New Fares:

From 11/26/2025, new fares with associated change and cancellation conditions will be available for purchase on selected routes over 150km, which can be consulted during the sales process and will be reflected on the purchased tickets.

International tickets

The cancellation surcharge is applied according to the following schedule:

 With 30 or more days' noticeBetween 29 and 7 days' noticeBetween 6 days and 2h before the journeyBetween 1 day and 2h before the journey
Alsa Plus CustomerFree (provided they have not been previously modified)25% Surcharge50% Surcharge75% Surcharge
Non-Alsa Plus CustomerFree (provided they have not been previously modified)25% Surcharge50% Surcharge75% Surcharge


Tour packages
Cancellation of tour packages is only possible if requested at least 24 hours before the start of the service.

National tickets purchased before 04/01/2025

Ticket changes are free of charge if the change is requested at least 8 days in advance. If requested between 7 days and 48 hours before the time of travel, the surcharge will be 5%. An additional surcharge of 10% is applied if the change is requested between 48 and 24 hours in advance, and 20% in the 24-2h interval. No ticket change surcharges will be applied to Alsa Plus customers.

The cancellation fee is free when done at least 8 days in advance. If done between 7 days and 48 hours before the travel date, the surcharge will be 10%. If the cancellation is requested between 48 and 24 hours in advance, the company will refund the ticket amount deducting 20%. And if requested with less than 24 hours and up to 2 hours before departure, the surcharge will be 30%. No cancellation surcharges will be applied to Alsa Plus customers.