Holders of Bus&Fly tickets who lose objects on the bus may submit a claim when they reach their station. They will be required to show their ticket and invoice, if any.

There is also a “Complaints” form available on the “CONTACT” section of the website; complaints may also be made by calling (+34) 919 914 030 (in Spanish). If the object is lost during the flight operated by Iberia, follow the instructions given on the luggage incident page.

If you do not find what you are looking for, contact us (in Spanish)