Recovering a forgotten ALSAPLUS+ password couldn’t be easier:

Website and App

  • Access the “Log in” section.
  • Under your access details, click on “I have forgotten my password”.
  • A window will show, where you will be asked to enter your ID number.
  • You will be sent an e-mail to reset your password.
  • If you do not receive this e-mail, you can contact us at

If you do not find what you are looking for, contact us (in Spanish)