Recovering a forgotten AlsaPlus password couldn’t be easier:

Website and App

  1. Access the “Log in” section.
  2. Under your access details, click on “I have forgotten my password”.
  3. A window will show, where you will be asked to enter your ID number.
  4. You will be sent an e-mail to reset your password.
  5. On the web, you also have the option of creating a new password via SMS on the phone associated with your Alsa Plus account.

If you do not find what you are looking for, contact us (in Spanish)