To change the name of a ticket holder via www.alsa.com/en/web/bus/home, go to the home page:

1. Click on “Manage your ticket” in the ticket search option.

2. Select one of the following options to identify your ticket:

  • Booking reference and buyer ID.
  • Payment method and date of purchase.

3. Under “Options”, go to “Change ticket holder”.

4. Enter the full name, ID number and e-mail address of the new passenger.

The ticket holder name may also be changed at our points of sale or by calling 902 422 242.

Conditions

  • The ticket holder name may not be changed when special rates or specific discounts are applied (Large Family, members of the Ministry of Defence, Disabilities, etc.).
  • On national routes, the name of the ticket holder may be changed up to 2 hours before the scheduled departure time.
  • On international routes, neither the name of the ticket holder nor the ID details may be changed.

If you do not find what you are looking for, contact us (in Spanish)