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Here you will find answers to all your questions about the purchase and management of ALSA tickets.
How to buy an ALSA ticket
ALSA payment methods: how can I pay?
What is the booking fee?
Payment error
Personal details required for buying a ticket
Buying tickets on board
How do I know if I have an aisle seat or a window seat?
How far in advance may I buy a ticket?
Available seats on your ALSA bus
Seats blocked on my ALSA bus
What is Privilegios en Compras
Subscribing to / unsubscribing from Privilegios en Compras
Buying tickets for others
What does the additional travel insurance cover
I cannot find a route using the search feature
Paying with bank card on board
“Combined ticket” or “Service”
Paying with PayPal
Paying with non spanish bank cards
My card was charged twice. What can I do now?
How can I receive my ticket?
What is the booking reference?
Change and acancellation conditions
How to change or cancel a ticket
Travelling before your ticket date
Downloading online tickets to Passbook
What can I do if I have lost my booking reference?
What can I do if I lose my printed ticket?
Confirming and validity of open return tickets
Travelling on an open return ticket
Changes and cancellations for tickets bought via other websites
Can I cancel a ticket purchased through Goeuro / Omio?
Can a ticket with an open return be canceled?
How far in advance may I change or cancel a ticket without penalty?
How can I apply for reimbursement for my ticket?
When will I be reimbursed for cancelling my ticket?
Change or cancel a ticket purchased on a website other than ALSA
If I miss my bus, may I change my seat for one on another service?
Request an invoice
Changing the name of a passenger on a ticket
How can I change the departure point, destination or other details of my ticket?
How can I make changes to my ticket
How can I change the seat on my ticket?
How can I check changes made to my ticket
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