Tickets bought via points of sale, self-service machines and La Caixa ATMs may only be handled at ALSA points of sale.

Tickets bought via www.alsa.com/en/web/bus/home, 902 42 22 42 or the App may be handled via the same channels or at ALSA points of sale.

To change or cancel a ticket via www.alsa.com/en/web/bus/home, go to the home page:

1. Go to “Manage your ticket”.

2. Select one of the following options to identify your ticket:

  • Booking reference and buyer ID.
  • Payment method and date of purchase.

3. Tickets may be changed or cancelled under “Options”.

On the App

If you are an ALSAPLUS+ customer:

  • Using the upper menu, go to “My journeys”.
  • The “Next” tab will show the tickets for your future journeys.
  • Click on “See ticket”.
  • Click on “Options” to change or cancel your ticket.

If you are not an ALSAPLUS+ customer:

  • Go to menu and, from there, to “My tickets”.
  • Go to “Import” and, using your ID and booking reference, link your ticket to the App.
  • Tickets may be changed or cancelled under “Options”.

If you do not find what you are looking for, contact us (in Spanish)