Contact channels:

  • 24-hour information and sales line: 902 42 22 42
  • 24-Hour passenger service hotline: (+34) 91 020 7007
  • E-mail: alsa@alsa.es
  • Incidents App: alsamovil@alsa.es
  • Customer helpline: ALSAPLUS+, Suggestions, Complaints, Invoice request
  • facebook.com/alsaautobuses
  • twitter.com/alsa_autobuses
  • Postal mail: C/ Alcalá, 478 28027 Madrid
  • Points of sale ALSA

If you do not find what you are looking for, contact us (in Spanish)