TICKET CANCELLATION

For national and international tickets:Tickets can only be cancelled if the request is made at least 2 hours before the start of the service, with the passenger going to one of the company's sales points or establishments. The tickets acquired via the information and sales service, 902 422 242, or the webpage www.alsa.es can be cancelled via the same channels where they were bought and provided that the tickets have not been issued.

In the case of cancelation the company shall refund the passenger the full amount of the ticket if requested at least 48 hours before the departure. If the cancelation is requested between 24 and 48 hours, the company shall refund the amount of the ticket minus 10%. In the event that the cancellation is requested less than 24 hours before 20% shall be deducted from the amount of the ticket.

The tickets bought using a credit/debit card can only be cancelled against the card with which the purchase was made.

Tickets purchased through the PayPal payment system can only be cancelled through the ALSA website. Under no circumstance can the cancellation be done at the point of sale or through the telephone service.

If the passenger fails to arrive the departure place at the right time they shall lose the trip and shall not be entitled to change the ticket or to any refund. Bus Plus cardholders will not be charged for cancellations.

For national tickets: In the case of tickets which have already been changed, 20% shall be deducted from the amount when requested more than 48 hours in advance. For this type of ticket, the cancellation fee shall be 30% when requested between 48 and 24 hours before and 40% of its amount when requested less than 24 hours before the start of the service.

CHANGE OF TICKETS

For national and international tickets: Changing the date or time of the trip is only possible if requested at least 2 hours before the start of the service and will depend on the availability of seats on the new date or time requested.

The tickets acquired via the information and sales service, 902 422 242, or the webpage www.alsa.es can be cancelled via the same channels where they were bought and provided that the tickets have not been issued.

For national tickets: One change per ticket is accepted, with no fee, when requested at least 48 hours before the date of the service. An additional surcharge of 5% shall be applied to the price of the ticket for changes requested between 24 and 48 hours in advance. In the event that the change is requested at least 24 hours in advance, a 10% surcharge shall be applied to the ticket price.

A 20% surcharge shall be applied to the second and successive changes to the tickets when requested at least 24 hours in advance. In the event that these changes are requested less than 24 hours in advance, the surcharge shall be applied to the ticket price.

For international tickets: International ticket changes are free of charge.