Accessibility and special needs
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At Alsa, we work to ensure access to our transport service for all people, regardless of their age and/or mobility. Our aim is for all passengers to be able to use our services in the same conditions of safety and comfort , and with as much autonomy as possible.
If you have any questions or suggestions regarding our adapted services for passengers with disabilities, please call our 24-Hour passenger service hotline 91 020 7007.
This chain includes all the spaces and services necessary for providing the transport service. Alsa defines its accessibility chain to include the following spaces and services:
Spaces:
- • The vehicles in the fleet allocated to urban and intercity services.
Services:
- Information on services provided by the company, through any of the channels enabled for that purpose.
- Purchasing of tickets, according to the channels defined by Alsa for each transport line.
- Provision of the transport service.
- Customer service (suggestions, complaints, grievances).
The said accessibility chain does not include the passenger stations, terminals, stopping places and other areas, such as bus boardings or stops where passengers get on or off the bus.
To improve the service offered to passengers with special needs, in certain cases Alsa provides its own assistance service for boarding/disembarking the bus, as well as a companion service in certain stations and services.
